To access your account you would've needed to have set up an account when you originally made a purchase. If you made a purchase as a Guest you wouldn't have an account in our system. To remedy this, register for a new account this will associate all your past orders together.

If you do already have an account with us and have forgotten your password you can reset it.

Once you have recovered your account details, you can login.

Thank you for considering us for your purchase! At our company, we strive to process orders as efficiently as possible, and we're proud to offer an automated ordering system that allows the majority of orders to be processed instantly. In the unlikely event that your order has not been processed, we may be able to assist you with a cancellation and refund. Please visit our contact page and submit a request for cancellation, and we'll do our best to assist you.

We understand that sometimes things don't work out as planned, and in the event that you do change your mind about a purchase, unfortunately we are not able to offer refunds. However, we stand by the quality of our products and hope that you'll find them to be a valuable addition to your collection. Thank you for choosing us, and please don't hesitate to reach out if you have any questions or concerns.

Unfortunately it is unlikely that we can change the order as the majority of our orders are processed instantly as our ordering system is automated. In the unlikely event that your order has not been processed, we may be able to change it, please let us know as soon as possible.

Once your order has been shipped we can't change your address or any part of your order. You can contact New Zealand Post and ask for an address redirect once your item is in New Zealand.

If you are unsure of the sizing of the product you are wanting to purchase, please check the following:

• Look at the images on the left of the product listing first.
• Check the specifications below the product listing as this may include sizing.
• If there is no sizing for the product, then contact us for more information before you order.
• If you order without checking we cannot be held responsible for an incorrect choice.

We appreciate your purchase with us! Please note that it may take up to 3-7 days before the international tracking for your order is available. While we do our best to provide timely updates, delivery times may vary and typically take 15-35 days.

We strive to offer our customers the best possible prices, and one way we do this is by keeping our operating costs low. Unlike traditional brick-and-mortar stores, we don't pass on overhead costs to you, which means you can enjoy more affordable pricing at the checkout. Thank you for supporting our business, we truly appreciate it!

Thank you for placing your order with us! Once your order is processed, we unfortunately won't be able to cancel it. We kindly ask that you carefully review your order before placing it, as we aren't able to accommodate cancellations due to changes of mind or no longer needed items.

Please keep in mind that delivery timeframes are estimates and we don't have control over the mail system. We recommend checking the estimated delivery timeframes when placing your order to ensure you receive it in time for any special occasions or events. While we can't guarantee specific delivery dates, we'll do our best to get your order to you as soon as possible.

It can take up to 3-7 days before you receive the international tracking. Delivery can take 15-35 days.

If your tracking shows that your parcel has been in transit for 35 days this does not mean it is lost. It may be held up for numerous reasons including less freight flights, a backlog of mail, customs and because of the current climate.

In some cases the tracking will show cancellation, please let us know immediately if you see this, we will investigate and if necessary re-issue the tracking.

We would recommend you go to our contact page and submit an enquiry for Parcel Lost or Cancelled.

Please note that where products are faulty or damaged upon delivery, photographic evidence of the damage or fault must be submitted to support via the contact page as soon as possible of receipt of the product.

To lodge a claim:

• Simply contact our support team through your account dashboard and provide our team with a description of the fault. To assist our team in providing you with a speedy resolution, please include photos and/or a short video demonstrating the damage or fault with your product.
• Our support team will review your claim and in the first instance, attempt to troubleshoot and resolve the issue for you without the need to return your product.
• If it is determined via troubleshooting that your product may be faulty, our team will provide instructions to have the product returned for assessment. If the product does need to be returned, we will arrange return shipping at no cost to you.
• Once we receive the product, our experienced team will assess it and determine how to best resolve the issue.
• As an online retailer, we do not have a physical retail store where you can return your faulty products. As such, it is important that you provide our team with as much information as possible (including photos and/or videos) to ensure your product fault can be diagnosed promptly, and so that we can resolve your issue.

We will repair your product where possible and may need to order parts that are required to complete this. We will replace the product if necessary. Depending on the nature of the fault, you may be entitled to a refund or a replacement.

Once we have assessed your product we will then instruct you to return your product if we deem it necessary for it to be fixed, replaced or remedied.

• Please do not return your product to the address on your shipping label.
• Please include your original courier packaging when possible.
• Please do not send your product back if you have not been instructed to.
• Please do not send your product back if you have changed your mind on your purchase.

We do not have to give a refund if you change your mind about a purchase - so please choose carefully.

If you have already used your product we cannot accept a return or refund.

If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act.

We do not have to give a refund if you change your mind about a purchase or selected the wrong option - so please choose carefully.

If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act.

So when you're at the checkout, take a second to run your eye over your order for any slips of the finger before submitting because once you've submitted it, it's too late!!

Please do not send your purchase back to the manufacturer nor to the address on the shipping label.

If you are looking for an update on your order go to our contact page and submit an enquiry for Tracking & Shipping.

If your tracking shows that your parcel has been in transit for 35 days this does not mean it is lost. It may be held up for numerous reasons including less freight flights, a backlog of mail, customs and because of the current climate.

In some cases the tracking will show cancellation, please let us know immediately if you see this, we will investigate and if necessary re-issue the tracking.

We would recommend you go to our contact page and submit an enquiry for Parcel Lost or Cancelled.

It can take up to 3-7 days before you receive the international tracking. If you have not received your tracking, we would recommend you go to our contact page and submit an enquiry for Tracking & Shipping.

Please make sure you use the same Name, Email and Order Number you used at time you placed your order.

As a New Zealand business we pride ourselves on sourcing affordable coffee supplies products from global distributors that you won’t find in New Zealand stores. We source all things coffee including filters, coffee pots, stove top boilers, scoops, cups, mugs, grinders, stencils, tampers, milk jugs & loads more. If you love coffee accessories and you need quality products at great prices then you have come to the right place.

Great Value
You’re not paying for our bricks and mortar, our staff costs are low, this means you pay less at the checkout.

Track & Trace
It can take up to 3-7 days before you receive the international tracking. Delivery can take 15-35 days.

Safe Payment
Wide range of payment options, we create a payment experience that is easy and secure.

24/7 Support
Get instant answers 24 hours a day, 7 days a week, 365 days a year by our automated help centre.

Thank you for considering us for your coffee supply needs! As a New Zealand-based business, we take pride in sourcing high-quality and affordable products from global distributors, which you may not find in local stores.

To keep our prices competitive, we operate as an online-only store and do not have a physical storefront or inventory. We believe this allows us to keep our overhead costs low, which translates to lower prices for you at checkout.

We are passionate about providing exceptional service and quality products, and we hope you'll enjoy the unique coffee supplies that we offer. Thank you for choosing us, and please don't hesitate to contact us if you have any questions or need further assistance.

The best way to get an INSTANT answer to your question is to visit our help centre.

There you will find answers to many of our commonly asked questions, or you can contact our customer care who will be able to assist you with your query.

HELP CENTRE - INSTANT ANSWERS

We stock many different types of Nespresso capsules for different types of coffee machines such as DeLonghi, Breville and Nespresso.

We endeavour to put what types of machines our capsules support. Make sure you view all the images for each product to see if your machine is compatible before you order.